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Document Upload Process in Your Novomove Account

To keep your documents secure and make sure they reach the right team, all uploads must go through your Novomove account.

🔎 Where to Upload Documents

You can upload all required documents directly inside your order’s chat section. This ensures our team receives them immediately for review.

Steps:

  1. Log into your Novomove account: Log in here

  2. Open your active order

  3. Scroll down to the Order Chat section

  4. Click the paperclip (📎) icon next to the message box

  5. Select your file and click Send

✅ That’s it — your file will appear in the order chat and go straight into our system.

⚠️ Important Notes

  • Email attachments won’t reach us → Please don’t reply to emails with files attached. They will not be processed.

  • Stripe verification is separate → If you completed Stripe ID verification (live selfie + ID check), that does not replace uploading documents to your Novomove order.

  • One order, one upload area → Always upload files in the chat of the order they belong to.

📘 Example: Document Request Email from Us

When we request a document, the instructions will look like this:

Hi,
Please upload your [document name] directly to your Novomove account:

  • Log in to your Novomove account

  • Open your order

  • Scroll to the chat section

  • Click the paperclip (📎) icon → upload your file → hit Send

⚠️ Important: Email attachments do not reach us. Only uploads through your account go into our review system.

✅ Do’s & Don’ts

Do:

  • Always upload via the paperclip icon in your order chat

  • Double-check you are in the correct order before uploading

  • Contact us if your file doesn’t appear after upload

Don’t:

  • Send files as email attachments (they won’t arrive)

  • Confuse Stripe verification with document uploads

  • Assume documents sent by email are received

📩 Need Help?

If you have trouble uploading your documents, please contact our support team through your order chat. We’ll guide you step by step.

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