Every card works, from any country. That is the short answer, and for most people it is the only one they need.
Open your order or invoice link, and the payment options available to you will show at checkout. You do not need an account with any particular bank or provider.
Card and wallet payments
Cards, Apple Pay, Google Pay and Link work no matter where you live. Your card can be issued anywhere. Plenty of our clients pay with a US card while sitting in Lisbon, or a Japanese card while planning a move from Tokyo.
Every method we accept
Payment method | Where it appears |
Cards (Visa, Mastercard, American Express) | Everywhere |
Apple Pay | Everywhere |
Google Pay | Everywhere |
Link | Everywhere |
Klarna | Everywhere |
Cartes Bancaires | France |
MB WAY | Portugal |
Multibanco | Portugal |
Revolut Pay | United Kingdom and Europe |
iDEAL | Netherlands |
Bancontact | Belgium |
BLIK | Poland |
EPS | Austria |
Pix | Brazil |
You will only see the ones that match your country and your card, so your checkout will show fewer options than the table above. That is normal. If you were expecting a local option and it is not there, pay by card instead and everything works the same way.
Filling in your details at checkout
Enter your name and address using Latin characters, even if your address is normally written in another script, and enter your postcode in its usual format. It does not need to be a perfect transliteration. Details entered in another script are the most common reason a payment will not go through for clients outside Europe and the Americas.
Klarna
Klarna is available if you would rather spread the cost. You arrange the instalments with Klarna directly, and we are paid in full at the time of the order, so your service starts straight away.
Paying by Multibanco
Multibanco gives you a reference number to pay at an ATM or in your banking app. It is the one option that is not instant. Your order shows as unpaid until the payment clears, which is usually the same day but can be the next.
If you are in a hurry, use a card.
Do you charge a fee for paying by card?
No. We add nothing for paying by card, wallet or any other method. The processing costs are ours.
Is VAT included in the price?
VAT is added at checkout where it applies, based on your billing country. The order page shows the full amount before you pay, so nothing is added afterwards.
Buying as a company? Tick "Paying as a company" on the order page and a field appears for your VAT number. If the reverse charge applies to your company, the VAT comes off the total before you pay. Enter the number carefully, because an invalid one will not clear the check.
Which currency will I be charged in?
Almost everything is priced in euros. A few order pages are still set in US dollars, so go by the amount shown on the page you are actually on. That figure is what gets charged.
If your card is in a different currency, your own bank may apply a conversion fee. That one is between you and your bank, and we never see it.
My payment was declined. What now?
Usually it is the bank, not the card. Most declines we see come down to one of these:
The bank blocked an international or online payment it did not recognise
The 3D Secure step was not completed, so the confirmation from your banking app timed out
A daily or per transaction limit on the card
Name or address details entered in a script other than the Latin alphabet
Try the payment again with your details in Latin characters, and complete the confirmation in your banking app when it appears. If it fails a second time, use a different card or a wallet like Apple Pay. Calling your bank and asking them to allow the payment also works, and takes a couple of minutes.
Still stuck? Message us at [email protected] with the name on the order and roughly when you tried. We can see whether the attempt reached us and what the reason was.
Can I pay by bank transfer or crypto?
Anything you order on the site is paid by card or one of the methods above. We do not take crypto.
On the larger packages, visa support and company formation, we can sometimes arrange a bank transfer instead. Ask us before you order and we will tell you either way.
Is it safe to pay online?
Payments run through Stripe, which handles card processing for millions of businesses worldwide. Your full card number never reaches Novomove and we do not store it.
Where do I find my invoice?
We email your invoice once the payment clears. It comes from Novomove, so look for us in your inbox rather than a receipt from Stripe.
Your invoices also sit in your Novomove account, and you can download one whenever you need it.
Anything else about payment, email [email protected] and we will sort it out.
