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If my bank account is not opened will I get a refund?
If my bank account is not opened will I get a refund?

Learn more about our policies on bank account refunds

Updated over 5 months ago

Novomove is not a bank, we merely handle the bank account opening process with our banking partner. We try to make sure that all of the documents submitted by you are up to the usual standards of the bank.

However, we cannot guarantee that your documents will be accepted by the bank and the account will be opened.

The scope of our service includes:

  • Initial document analysis

  • Document certification by a Portuguese law firm

  • Applying for and issuing a bank account from the bank branch

The cost of our bank account service is €300, divided into two parts:

  1. Process Fee: €150

  2. Success Fee: €150

In case the bank refuses to open the account or if the client requests a refund, we will refund the success fee, which is 50% of the service cost.

This fee does not include any initial deposit or the bank’s monthly fees.

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